Southwest apologizes, offers prospects frequent-flyer factors

FILE – Vacationers queue up on the check-in counters for Southwest Airways in Denver Worldwide Airport, Friday, Dec. 30, 2022, in Denver. Southwest Airways is making an attempt to repair its relationship with vacationers who received caught by canceled flights over the vacations. On Tuesday, Jan. 3, 2023, Southwest informed affected vacationers that they are going to get 25,000 frequent-flyer factors, that are value greater than $300 in tickets. (AP Photograph/David Zalubowski, File)

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