HBO Max is engaged on a repair for playback errors on Apple TV 4K

If you happen to’ve been working into abrupt “can’t play title” errors when attempting to stream HBO Max content material in your Apple TV 4K, you are not alone. I bumped into the problem final week, and located that others are additionally dealing with it.

The problem appears to particularly happen on Apple TV 4K units (all generations) working tvOS 16.1, and is going on on the most recent HBO Max app model 52.50.1 (launched Nov 16, 2022). For some, the problem is intermittent, and might be dodged via easy troubleshooting steps like power quitting the app, logging out of the app, reinstalling it, or restarting the Apple TV.

HBO’s SVP of Communications Chris Willard tells The Verge they’re “conscious and dealing on a repair.” The corporate’s specialised assist crew adopted up with my very own ticket to say the event crew is actively investigating the problem and recommends in search of upcoming updates to assist resolve this.

For me, the troubleshooting didn’t assist. HBO Max buyer assist was useful to steer me via these makes an attempt however ultimately it needed to be escalated. Shortly after, I used to be emailed an answer that has helped others treatment the scenario — and it entails turning off HDR.

The momentary resolution entails turning off HDR

Now, I don’t have HDR assist on my TV, however that’s solely a part of the answer supplied. What you’ll must do is that this: from the Apple TV Dwelling Display, go to Settings, then Video and Audio. On this part you must change Format to SDR, set Match Content material to Disable, flip off Match Dynamic Vary, and in addition flip off Match Body Price.

This didn’t instantly work for me, however my subject went from constant to intermittent the subsequent day. For others with newer high-end TVs than me, shedding Dolby Imaginative and prescient HDR can be drag.

Buyer assist did observe up with one other resolution to attempt: change decision to 1080p or 720p. Fortunately I didn’t must take that motion since I’ve solely had one of many errors occur since Monday. Hopefully, like me, you received’t be disregarded within the chilly when attempting to observe a Thanksgiving classic in 4K.

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