Grieving couple left with invoice for dad’s funeral after hundreds paid to Dennistoun funeral director ‘disappears’

The grieving household of a pensioner who died abruptly after Christmas have been left to foot the invoice for his funeral after the pre-paid plan he took out along with his native funeral service turned out to haven’t been processed by the agency.

John Munro sadly handed away on December 29, 4 years after he and his spouse Hellen paid round £3,350 every to McLeans Funeral Service on Alexandra Parade in Dennistoun to cowl their funeral prices.

Unbeknownst to the household, the cash was by no means handed on to funeral plan supplier Golden Constitution earlier than McLeans went out of enterprise final 12 months.

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When John died abruptly at his house in Royston, son Jonpaul, 36, and his spouse Laura, 31, have been left to search out one other funeral director to gather his physique at brief discover and worry different native households might be left in the identical place.

John Munro passed away suddenly after Christmas
John Munro handed away abruptly after Christmas

Laura informed Glasgow Dwell: “Each John and Hellen had taken out funeral plans in 2017 and 2018 and paid for them in money. They got receipts and a accomplished utility type by McLeans to substantiate the transaction. They took the plan out in good religion considering that every part can be coated within the occasion of their deaths.

“In October, we discovered that the corporate had gone into administration however we could not discover any strategy to get via to them to examine what was taking place with both of the plans.

“We contacted Golden Constitution who the cash was purported to be handed on to they usually had no file of both of them. The cash has simply disappeared.

“When John died abruptly at house, the police informed us to contact our funeral director and we had no concept what to do. We needed to discover every part from scratch.

McLean's Funeral Directors in Dennistoun
McLean’s Funeral Administrators in Dennistoun

“Hellen is severely disabled and at present lives in a care house and the unhappy actuality is that she may move away quickly too together with her plan additionally nowhere to be discovered.

“Each of them thought that they had the safety of their funerals being sorted. Jonpaul is an solely little one and we haven’t any household so it is now our accountability to pay.”

The application for the Golden Charter plan was never passed on to the company
The appliance for the Golden Constitution plan was by no means handed on to the corporate

Glasgow Dwell has seen a duplicate of the applying type for funeral plans from Golden Constitution given to John by McLeans Funeral Companies in addition to two receipts for cash given to the Dennistoun enterprise – signed by firm director Karen Louise Colleen Horn.

Golden Constitution confirmed it’s coping with various households who believed that they had put a funeral plan in place with McLeans Funeral Service. The client utility varieties or funds have been by no means handed on to Golden Constitution so the plans weren’t in place.

McLeans Funeral Companies has been listed as ‘completely closed’ on-line with the web site and telephone quantity each uncontactable. The store has additionally been closed for various months.

Helen Munro's funeral plan couldn't be found either
Helen Munro’s funeral plan could not be discovered both

An administrator was appointed to take management of the enterprise from August 2020 till September 2022. Though the corporate standing continues to be showing as ‘energetic’, no accounts have been filed since June 2019.

Laura added: “We’re simply actually gutted, it has been plenty of stress to take care of. You place your religion in these individuals, particularly because it’s an business taking individuals’s cash usually almost the top of their lives.

“We’re at present searching for authorized recommendation on what we will do now. We have two children so having to pay for the funeral is an enormous and surprising monetary accountability for us.

“We ultimately contacted Allan Menzies Funeral Director who has been actually useful. He went above and past to verify we have been sorted for John’s funeral and we won’t thank him sufficient.

“Though Golden Constitution stated that they had no authorized obligation, they’ve additionally fortunately supplied to assist cowl among the prices which we’re actually grateful for.”

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A Golden Constitution spokesperson commented: “We now have been contacted by a small quantity of people that have discovered themselves in a really tough set of circumstances on account of the actions of a person funeral director.

“As an organization, supporting our prospects is on the coronary heart of what we do, and we’ve got been working with the affected people to discover a resolution that works for them as a gesture of goodwill at a really tough time.”

Glasgow Dwell made makes an attempt to succeed in representatives for McLeans Funeral Companies. The corporate has reported the matter to Police Scotland.


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