A Glasgow resort has apologised after a visitor complained that ‘paper skinny’ partitions led to them being woken up in the course of the night time.
Novotel, positioned within the city centre, on Pitt Avenue has obtained a grievance from a visitor who stayed just lately which notes many feedback about their time on the inn.
In a scathing one star evaluation, the customer took to Tripadvisor to vent their frustration after they might hear folks being sick in a close-by room. Nevertheless, this wasn’t all they needed to say.
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The reviewer stayed on the resort for a quick go to, final month and titled her evaluation as ‘Horrible’ and went onto element what went on throughout their keep at Novotel.
The reviewer began by saying: “Stayed on a Friday night time. Rooms are in want of an improve. Partitions are paper skinny. Constructing sight reverse begins work at 8am.”
She went on to say that the resort was: “Stuffed with younger individuals who had been going out for the night time as we returned at 9pm. Woken by upstairs neighbour returning to their room at 4am. May hear them being violently sick a number of instances and crying out for the opposite particular person within the room to assist them.”
The criticisms from the reviewer did not cease there: “Take a look at is 11am however cleaner entered our room unannounced at 1040am. Beds are very uncomfortable.”
They completed by saying: “Needs to be classed as a hostel, it’s removed from a 4 star resort. Hardly slept and returned dwelling exhausted. Informed a male member of workers of our expertise when testing & he could not have cared much less. Would by no means return.”
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The resort responded to the visitor on Tripadvisor and began by saying: “Thanks on your suggestions.
“I’m disillusioned that this was your expertise of our resort, please settle for my apologies on your keep not assembly your expectations. I’ve handed your suggestions to the administration crew to evaluation & do you have to want to focus on this with me additional, please don’t hesitate to contact me immediately. I hope we are able to welcome you again once more sooner or later for a greater keep.”
Whereas the resort has obtained different one star opinions, it’s nonetheless rated 4 out of 5, primarily based on the individuals who have reviewed it on Tripadvisor.
One particular person mentioned: “A superb resort glorious customer support, extraordinarily clear, very comfy and implausible central location.”
One other particular person mentioned: “Good centrally positioned property offering a pleasant and cozy keep choice for trip or enterprise visits. The property is nicely maintained and provides good meals choices. Workers is useful and make the keep comfy.”
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